Warranty Policy

Returns and Refunds Policy

BoxerShop is operated by JFJA DIGITAL LLC. For returns, refunds or a faulty item, contact info@boxershop.co with your order number and a description of the request.

Change-of-mind returns: 14 days

You may request a return within 14 calendar days after receiving your order. Items must be unused and in their original condition. For hygiene reasons, please keep underwear unworn and unwashed. These change-of-mind conditions do not limit your rights for faulty goods.

How to arrange a return

Email us before sending any item back. We do not have a fixed returns address. Our team will provide the return address and instructions for your case. Do not send returns to our registered business address unless our team specifically instructs you to do so.

We cover return shipping when a return is required, including eligible change-of-mind returns. Please arrange the return with our team. When a return is required, we provide a prepaid return label through customer support for you to download and print, together with the return instructions. When return shipping would be too expensive, we may issue a refund without requiring a return. Our team will confirm whether a return is required before you send anything.

Faulty, damaged or incorrect items

Contact us with your order number and details of the problem. Photos may help us assess the issue, where available. We offer a refund or a replacement sent at no extra charge for faulty items. If a return is required, we cover the return shipping.

You do not need to keep the original shipping packaging to request a remedy for a faulty item. There is no requirement to report a fault within 24 hours, and the 14-day change-of-mind period does not limit your statutory rights.

Refunds

Our team will confirm the refund arrangements by email. If a return is required, we will assess the returned items; if a return is waived, we will confirm this by email. We process refunds within 14 calendar days after receiving and assessing the returned items, or after confirming that a return is not required. Refunds are made to the original payment method. Your payment provider may take additional time to post the refund.

Your consumer rights

This policy is in addition to, and does not exclude, restrict or replace, any rights and remedies you have under applicable consumer law, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act where applicable.